• E-Banking
  • iBanking



Personal Internet Banking
People in Myanmar to be complied in accordance with the developing and changing the sectors of Economics, Politics, Social and Technique in the country. So CB Bank always trying to serve the best and the most secure services to all citizens for their banking Transactions. Now CB Bank introduced Internet Banking Services, named iBanking to all people in our country to manage their Banking with convenience & secure ways. CB Bank’s iBanking is very simple, instant, safe and fast. It can be used on all electronic devices, PC, mobile, laptop, tablet, smart TV etc. The Technology has higher security and also protects their accounts information and transaction with 2-factor authentication Token (OTP), SSL Certificate from VeriSign / Norton Secured. So people can manage their finance, their account where ever and whenever with the best security system by using CB Bank iBanking.
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CB Bank’s Personal iBanking Services are the following.

Information

  • Checking balance
  • View Account History
  • Loan Schedule
  • Future Date Enquires
  • Fund Transfer own account
  • Manage Beneficiary
  • Funds Transfer Beneficiary Payment
  • Payment Stop
  • Cheque Details
  • Cheque Book Request
  • Standing Orders
  • CB Bank Easi Travel VISA/MasterCard Top UP
  • eTop Up
  • Making Purchase
  • Bill Payment

Payments

  • Fund Transfer to Owned accounts
  • Making Beneficiary Registration
  • Making Funds Transfer Beneficiary Payment
  • Topping Up CB Bank Easi Travel MasterCard/ VISA Cards

Requests

  • Payment Stop
  • Check Details
  • Cheque Book Request
  • Standing Orders

If the customers cannot go to the bank as they do not have time or when they are away from bank for travelling, they can make daily transactions and fund transfer facilitates in the real time by using the CB Bank Internet Banking (iBanking). Daily cash transactions can be withdrawn safely, easily and quickly at not only nearer CB Banks.

FAQs of Personal iBanking

Overview

1. What is Internet Banking?

  • Internet Banking is an electronic service provided by CB Bank to allow you to perform transactions, payments etc. over the Internet - through a bank’s secure website.

2. What are the benefits of using Internet Banking?

  • With Internet Banking, you can conduct your banking transactions from the comfort of your home.
  • Internet Banking provides a comprehensive range of online transactions and information that can help you better manage your finances.

3. What are the services provided by Internet Banking?

  • Check your account balance
  • View your transaction history of your banking accounts
  • Transfer money between your accounts and other accounts at CB Bank
  • Transfer funds to another local bank account
  • Pay your bills
  • Enquire on interest rates and foreign exchange rates
  • Future Dated Enquiries
  • Funds Transfer Beneficiary Payment
  • Standing Order
  • Open and update maturity instruction of your Time Deposits
  • Cheque Status
  • Payment Stop
  • Cheque Details
  • Cheque Book Request
  • Update personal information
  • Apply for e-Statements for banking accounts

4. Who can use Internet Banking?

  • Customers with CB Bank Account number can register for and use Internet Banking. All accounts with the same Customer ID can be linked with Internet Banking.

5. How do I apply for Internet Banking?

  • You can register for Internet Banking at any CB Bank Branches.

6. How will I know if my registration for Internet Banking is successful?

  • CB Bank will provide for registration successful and send Username, Password OTP Security Device will be provided at once. OTP Token will be provides free of charge for the first time.

General

7. Is Internet Banking available 24 hours?

  • It's around-the-clock, seven days a week. However, some transactions made outside working (or specific) hours will be processed the next working day.

8. What do I need in order to use your Internet Banking service?

  • A computer, Mobile, Tablet, laptop, Smart TV etc. with Internet connection.
  • You can access on any Browser

9. Can I access my accounts when I'm overseas?

  • Yes, as long as you have an Internet connection and your Security Device.

10. What should I do if I notice discrepancies on my accounts?

  • Please contact our Contact Center at (95-1-370 074, 370 075) to report the disputes.

Registration

11. What do I need in order to activate the service for the first time?

  • Use User name and Password
  • Use OTP default password and change New PIN for OTP
  • Use the code after changing new PIN of OTP
  • Then you must log in again with User Name and new Password

12. Can I get a colleague / friend / relative to set the service up for me?

  • It is strongly recommended that you do the service set-up yourself in order to protect your account’s security.

Log In

13. How do I log in?

    In order to log in, please click on Internet Banking Login button in the Home Page or the Log on link menu of Internet Banking tab and do the following steps:

  • Enter the Username followed by the Password you have created during online registration process.
  • Key in the security code which you may get by pressing the grey button on the CB Bank Security Device.

14. What if I have forgotten my Internet Banking Username or Password?

  • If you forgot your Internet Banking Username, please contact our Contact Center at (95-1-370 074, 370 075)

15. I didn't have a problem logging onto Internet Banking on other days, but why do I seem to have a problem doing so now?

    You may have to clear your browser's cache to help solve this problem. Follow the instructions below to clear the cache. For Internet Explorer 6.0:

  • Click on Tools
  • Select Internet Options
  • Click on General
  • Click on Delete Files within the Temporary Internet Files section
  • Click OK
  • Close and open your browser again

16. What should I do if I still have problems log on to Internet Banking?

  • Please contact our Contact Center at (95-1-370 074, 370 075) for assistance.

17. Will I be able to change my Internet Banking ID, Username and Password?

  • You cannot change your Internet Banking ID and Username but you can change your password anytime.

18. How can I get assistance when there are problems?

    You may get assistance or contact us by:

  • Reading the FAQs and the online help text on each page.
  • Sending us your questions via the Mailbox/Send message Email function in Internet Banking.
  • Calling our Contact Center at (95-1-370 074, 370 075).

19. What will happen if I leave my profile log in for a while?

  • To protect your account, CB bank offers Auto log off function for Internet Banking.

Security Device

20. What is the CB Bank Security Device?

  • The CB bank Security Device is a small, key-ring size, digital code generator provided to Internet Banking customers. Once activated, you will need to use the Security Device to generate Security Codes, which are required when you log on and transact on Internet Banking.

21. Why has CB Bank selected the Security Device solution rather than other security measures?

    The Security Device solution has been selected by CB Bank as the technology that best meets our customers’ need for flexibility and portability, and our business volume requirements. The Security Device meets industry best practices for Two-Factor Authentication standards, while providing the following benefits to you:

  • The Security Device itself generates the Security Code. As there is no dependency on a third party for Security Code generation or transmission, our customers do not need to rely on another party’s service standard to access Internet Banking.
  • The generation of the Security Code is not dependent on capacity constraints, signal availability or the geographical location of our customers.
  • The Security Device is small, light and portable. It can be used on Internet-enabled terminals and does not require any downloads, setups or system adjustments.

22. Why do I need a Security Device?

  • Security for customers is always CB Bank’s top priority. The Security Device serves to protect you from the potential internet risks while using Internet Banking.

23. How do I get a Security Device?

  • The Security Device will be provided to you in the Welcome Package sent to you after you registered for Internet Banking.

24. Can I collect my Security Device at a CB Bank Branch?

  • After completing the registration of Internet Banking Services, the Security Device will get at once.

25. Will I have to pay for the use of the Security Device?

  • As part of our commitment to online banking security, we will issue your first Security Device to you free of charge. In the event of loss of the security device, CB Bank may levy a fee for replacements specifically caused by loss or negligent damage to the Security Device. The replacement fee for one Security Device will be MMK 20,000.

26. What is a Security Code?

  • A Security Code is a single-use, time-sensitive password generated by the Security Device. The Security Code is to be used together with your Username and Password when accessing Internet Banking. It will also be required for most transactions and instructions made in Internet Banking.

27. What is the serial number of the Security Device?

  • Each Security Device has its own unique serial number, a 13-digit number located on the back of the Security Device in the format XX-XXXXXXX –X-XX (e.g. 01-2345678-9-99). This number helps link the selected Security Device with your Internet Banking profile.

28. Can I choose to not use the Security Device for Internet Banking?

  • No. CB Bank has a duty to ensure that your banking information and online transactions are safe and secure. The use of a Security Device will allow us to provide maximum security to you.

29. Is there a deadline to activate the Security Device after it is received?

  • No, there isn't. However, when you log on to Internet Banking for the first time, you will be prompted to complete a one- time Security Device Activation process. On-screen instructions will guide you through this process. You will be required to use the Security Device to log on and transact via Internet Banking thereafter.

30. Why is CB Bank giving me only one Security Device and may I request for another as a backup?

  • Only one Security Device can be linked to your Internet Banking Username at any point in time. This is to ensure that only you are able to access your Internet Banking service. The Security Device is unique and has a distinctive Serial Number that helps prevent copying, alteration, or tampering.

31. When do I use a Security Device?

  • You are required to use your Security Device when logging on, or making transactions/ instructions in your Internet Banking.

32. Will you suspend my Internet Banking access if I input the wrong Security Code?

  • To protect your information, your Internet Banking service will be disabled if you enter too many incorrect Security Codes. This feature acts as a fraud deterrent as well.

33. How do you know I am entering the correct Security Code?

  • When you set up your Internet Banking service, your Security Device becomes linked to your username - only you can use it. When you enter a Security Code, we check to make sure that the Security Code was generated by your Security Device. If you enter an incorrect Security Code, you will be prompted to enter a new one.

34. What if the Security Code is not accepted?

  • If the Security Code is not accepted, you can generate a new Security Code to try again. Should you continue to face difficulties, please contact our Contact Center at (95-1-370 074, 370 075).for assistance.

35. Do I have to provide replacement batteries for the Security Device?

  • No. The Security Device will provide warning that the battery is running low on power. To order a replacement please contact our Contact Center at (95-1-370 074, 370 075).

36. How long will the battery last?

  • The battery normally lasts from three to five years.

37. What should I do to order a replacement Security Device?

  • If you lose or damage your Security Device, please be informed that a replacement fee will be charged. In case of a damaged Security Device, it is strongly recommended that you send back the damaged Security Device to the bank. You should contact our Contact Center at (95-1-370 074, 370 075).immediately to inform us about your lost/stolen/broken Security Device, and that Security Device will be deactivated right away for your own account security. Then, in order to order a replacement, you should print, complete and send us the Internet Banking Maintenance Form available on www.cbbank.com.com.mm (Forms Centre) or request the form by contacting our Contact Center at (95-1-370 074, 370 075).The replacement Security Device will be at CB Bank. The existing Security Device will also be cancelled when you advise us that the Security Device has been lost, broken or stolen.

38. What should I do when I receive a replacement Security Device?

  • Once you have received a replacement Security Device, simply Log on to Internet Banking. You will be asked to activate your new token after entering the password. If not, you can ask any CB Internet Banking Department to provide you.

39. Do I need to return the damaged Security Device when I receive a replacement?

  • Yes. It is strongly recommended that you send back the damaged Security Device to the bank. We are always trying to improve the durability and functionality of our Security Device and old devices are used to improve the next generation. Furthermore, if a token is defective, sending in your old token gives us the proof that no negligence was involved in the malfunction of the Security Device.

40. I am a frequent traveler. Can I use the Security Device to log on to Internet Banking when I am overseas?

  • Yes. If you typically use our online services from more than one location, we suggest that you make it a habit to bring the Security Device with you when you travel. This is the reason the Security Device has been designed to be small, light and portable.

41. Can the same Security Device be shared among different Internet Banking customers?

  • No. The Security Device cannot be shared between different Internet Banking customers. Each Internet Banking customer will receive one Security Device, which will be associated with only one user (together with their Username, Password and other security credentials).

42. Is the Security Device generating mechanism easy to imitate?

  • The Security Code is a randomly generated number, and the algorithm formulas are protected with high security standards. The probability of guessing the number is extremely low given that the number is only valid for a short period of time.

43. I don't have my Security Device with me today, can I log onto Internet Banking?

  • No, for your security, you cannot access to your Internet banking unless you have your Security Device with you.

44. When I try to enter the Security Code I keep getting an error message?

  • If you keep getting an error message, please contact our Contact Center at (95-1-370 074, 370 075).Internet Banking for assistance.

45. Can I use my existing and replacement Security Devices concurrently?

  • No, once you start using a replacement Security Device, the existing one will be deactivated automatically.

46. How do I dispose of my Security Device?

  • We recommend you to return the device to CB Bank, not to dispose it.

Technical Help

47. Is CB Bank Internet Banking compatible to all browsers and operating systems?

  • CB Bank Internet Banking is fully compatible with all browsers and operating systems.

48. Must I have Cookies on my browser?

    Yes, please make sure that cookies are enabled. On Microsoft Internet Explorer, you can enable cookies by performing the following steps

  • Click on Tools on the browser toolbar and select Internet Options
  • Choose the Security page
  • Click Custom Level
  • Click Allow Cookies that are stored in your computer
  • Click OK

49. How can I check if my browser uses 128-bit encryption?

    For Microsoft Internet Explorer, you can check whether 128-bit SSL is being used in the following ways:

  • Move your mouse over the 'security lock icon' at the bottom-right corner. A tool-tip of "SSL secured (128-bit)" should pop up if you are connected using 128 Bit SSL; OR
  • From the 'File' menu in the toolbar, select 'Properties'. "Connection" with "SSL 3.0, RC4 with 128-bit encryption (High); RSA with 1024 bit exchange" is shown if you are connected using 128 Bit SSL.

50. Can I access Internet Banking if my browser does not support 128-bit SSL encryption?

  • No. You will not be allowed to access Internet Banking if your browser does not support 128-bit SSL encryption. Please upgrade your browser or install an alternative Internet browser that supports 128-bit SSL encryption.

Accounts

51. How far back can I view my account history?

  • You may view your account history up to 20 transactions. If details, please customize search for your account.

Transfers

52. Are there Maximum Bank Limits allowed for different transfers?

    Yes, the limits are as below:

  • Own Account Transfer – Unlimited
  • Other Account Transfer – MMK 200 Mil

53. Can I make transfers to and from any of my accounts?

  • You can make transfers to most of your Internet Banking accounts.

54. When I transfer money, is the transfer effective immediately?

  • This depends on the nature and timing of the transaction. For transfers to other CB Bank accounts in Myanmar, this will be effective immediately if it is received before the cut-off time for that day. For payments, this will be effective the next working day. For more details, refer to the Cut off Times in the FAQ Index.

55. Why are there so many options to determine when and how often my transfer is made?

    There are essentially 3 ways to instruct us when you want your transfer effective:

  • Immediately now: To make the transfer immediately (if submitted within cut-off time) or the next available opportunity (at the start of the next working day)
  • Future Date transfer: To make the transfer at a later date pre-defined by you (thus you need to indicate the exact working date you want us to make the transfer). Please note that you can only set up a future transfer within the next 30 working days.
  • Standing Order: To make more than one frequency of the same transfer for a set period. This ensures that you only need to give us the details of your transfer once and we will follow your instruction for when and how often you wish to make the same transfer.

56. How can I view those transactions done on my account?

  • The Account History allows you to view all transactions on a day that you’ve done.

Tariffs and Charges

57. Am I charged for registering Internet Banking?

  • No. You can pay only MMK 10,000 for our online service. But enjoy OTP Device free of charge.

58. When I transferred money to other person, do I need remittance fees?

  • For local transfer (to other local banks), all charges will be born by our Local Remittance charges.

59. Will often CB Bank request my details information via phone or email?

  • Never. When you are requested by phone or mail from someone, please record ph no. and email then inform CB Bank Contact Center (95-1-370 074, 370 075).

CB Bank Personal iBanking Service Terms & Conditions

  • 1. CB Bank Internet Banking Service (which includes, without limitation, the CB Bank mobile banking services, by whatever name designated and presently known as the CB Bank Mobile Banking Service), enables the Customer to have access to the Account(s) and/or to effect certain banking and/or other transactions (including without limitation the transmission of instructions to the Bank, funds transfer, bill payments) by electronic means via the use of personal computers or other access devices (including without limitation mobile phone, television) (“Customer Terminals”). Where the Customer requests for CB Bank Internet Banking Service to be made available for the operation of any Account(s) or any other purpose, the Bank may at the Bank’s discretion allocate and CB Bank Internet User Name and Password which the Bank shall notify to the Customer. The Customer may gain access to CB Bank Internet Banking Service and/or the Account upon the correct input of the Customer’s User Name, Password and (where applicable to such Customer) Security Code into the Customer Terminals. The Customer agrees that the CB Bank Internet Banking Service shall be extended to the Customer in accordance with these Terms and Conditions or such other terms and conditions which the Bank may notify to the Customer from time to time.
  • 2. The Customer shall not reveal the Customer’s User Name, Password and/or IPIN to any other party and shall take all necessary steps to prevent disclosure of the Customer’s User Name, Password and/or OTP Password to any other party. In the event the Customer’s User Name, Password and/or OTP Password is disclosed or discovered by any other party, the Customer shall immediately change the same.
  • 3. The Customer authorises the Bank to accept, follow and act upon all instructions when identified by the Customer’s User Name, Password, OTP Password and (where applicable to such Customer) Security Code including for additional Products and Services to be made available to the Customer and the Bank shall not be liable for acting upon such instructions in good faith. The Bank shall neither be liable for acting upon such instructions nor be obliged to investigate the authenticity of such instructions or verify the accuracy and completeness of such instructions. Such instructions shall be deemed irrevocable and binding on the Customer upon the Bank’s receipt notwithstanding any error, fraud, forgery, lack of clarity or misunderstanding in respect of the terms of such instructions. The Bank shall be entitled but shall not be obliged to verify any instructions given via CB Bank Internet Banking Service by calling back online or via telephone.
  • 4. The Customer may change the Customer’s Password from time to time. The Bank shall be entitled at the Bank’s absolute discretion to reject any number or alphabet selected by the Customer as the Customer’s substitute, Password without giving any reason there-fore. The Customer’s substitute Password shall take effect upon the Bank’s confirmation and the Customer’s use therefrom shall be governed by these Terms and Conditions. When selecting a substitute Password, the Customer shall refrain from selecting any series of consecutive or same or similar numbers or alphabets or any series of numbers or alphabets that may easily be ascertainable or identifiable with the Customer.
  • 5. The Bank shall be entitled at the Bank’s absolute discretion to cancel the use of the Customer’s User Name, Password and/or OTP Password and/or withdraw, restrict, suspend, vary or modify the CB Bank Internet Banking Service (whether in whole or in part) and/or the mode(s), method(s) or channel(s) available for accessing the CB Bank Internet Banking Service at any time without notice and without giving any reason therefore and the Bank shall not be liable to the Customer for any loss or damage as a result thereof.
  • 6. The Customer shall be wholly responsible for all transactions executed using the CB Bank Internet Banking Service and identified by the Customer’s User Name, Password and (where applicable to such Customer) Security Code. The Bank may debit the Account(s) with the amount of any withdrawal or transfer in accordance with the Bank’s record of transactions. All transactions arising from the use of the CB Bank Internet Banking Service to operate designated Joint Account(s) shall be binding on all the Joint Account(s) holders.
  • 7. The Customer shall be responsible for obtaining and using the necessary software and/or equipment necessary to obtain access to the CB Bank Internet Banking Service at the Customer’s own risk and expense. The Customer shall also be responsible for the performance and security (including without limitation taking all necessary measures to the extent reasonably possible to prevent unauthorised use or access) of any Customer Terminal used by the Customer in connection with the CB Bank Internet Banking Service. The Customer represents that, to the best of the Customer’s knowledge, the Customer Terminals through which access to the CB Bank Internet Banking Service may be affected are free from any electronic, mechanical, data failure or corruption, computer viruses, bugs and/or other harmful or malicious software of any kind whatsoever. The Customer agrees that the Bank is not responsible for any electronic, mechanical failure or corruption, computer viruses, bugs and/or other harmful or malicious software of any kind whatsoever that may be attributable to services provided by any relevant internet service provider or information service provider. The Bank shall be entitled at the Bank’s absolute discretion to upgrade, modify or alter the web-site for accessing CB Bank Internet Banking Service at any time without notice and without giving any reason therefore. The Bank reserves the right not to support any prior version of software. The Customer shall be solely responsible and liable for all losses and consequences arising from or in connection with any failure by the Customer to comply with any of the foregoing. Without prejudice to the generality of the foregoing, if the Customer fails to upgrade the relevant software or to use the enhanced version of software, the Bank shall not be liable for the consequences resulting therefrom.
  • 8. The Customer shall not use electronic mail to send or give instructions or directions to the Bank. The Bank may, but shall not be in any way obliged to, act on any such electronic mail instructions or directions in its sole and absolute discretion.
  • 9. The Customer accepts the Bank’s records of transactions as conclusive and binding for all purposes.
  • 10. The Customer acknowledges that all proprietary rights relating to and in connection with the CB Bank Internet Banking Service (including without limitation the CB Bank website) and all updates thereof, including without limitation title, trade mark rights, patent rights and copyright shall at all times vest and remain vested in the Bank.
  • 11. The Customer understands that the web-site for accessing CB Bank Internet Banking Service may contain links to web-sites controlled or offered by third parties or enable access to web-sites controlled or offered by third parties. The Bank hereby disclaims liability for any information, materials, products or services posted or offered at any of these third party web-sites. By creating a link or enabling access to these third party web-sites, the Bank does not endorse or recommend any product or service offered or information contained on those web-sites or information fed by these third parties (including but not limited to stock quotes and foreign exchange rates) nor is the Bank liable for any failure of products or services offered or advertised at any of these third party web-sites.
  • 12. The Customer agrees that the Bank has granted the Customer only a non-exclusive license to use the software relating to and in connection with the CB Bank Internet Banking Service. This allows the Customer to use such software only for its intended purposes as provided hereunder. The Customer shall not disassemble, de-compile, copy, modify or reverse engineer any such software. Although the Bank shall use reasonable endeavors to ensure that the CB Bank Internet Banking Service is secure and cannot be accessed by unauthorized third parties, the Bank does not warrant the security or confidentiality of any information transmitted through any relevant internet service provider.
  • 13.The Customer consents to the collection, storage, communication and processing of any of the Account(s) balance information by any means necessary for the Bank to maintain appropriate transaction and account records and to the release and transmission to and the retention by the relevant service providers of details of the Account(s), the Customer’s User Name, Password, Security Code, transaction information and other information to enable the Customer’s use of the CB Bank Internet Banking Service (whether in Myanmar or elsewhere).

Security Devices and Security Codes

  • 1. In these Terms and Conditions:
    (a) “Security Code” means each one-time password generated by a Security Device or mobile phone or delivered via Short Message Service (SMS), or otherwise generated by or delivered via any other device (including without limitation any Customer Terminal), delivery channel or any means whatsoever, designated by the Bank at any time from time to time in its sole and absolute discretion; and
    (b) “Security Device” means any device designated by the Bank, at any time from time to time in its sole and absolute discretion, for use by the Customer to generate and/or receive Security Codes.
  • 2. The Customer shall comply with all requirements, instructions and specifications relating to Security Devices and/or Security Codes (including without limitation any registration and activation procedures) as may be prescribed by the Bank at any time and from time to time in its sole and absolute discretion. Without prejudice to the generality of the foregoing, the Customer shall at no time
    (i) activate or attempt to activate or register a Security Device issued to another person to the Customer’s User name, Password, OTP Password or
    (ii) permit a Security Device issued to the Customer to be activated or registered to the User name, Password, OTP Password of another person.
  • 3. The Customer shall not reveal the Customer’s Security Code to any other party and shall take all necessary steps to prevent disclosure of the Customer’s Security Code to any other party. The Customer shall at no time and under no circumstances permit any Security Device issued to the Customer to fall into the possession or under the control of any other person.
  • 4. The Customer shall immediately notify the Bank
    (i) if a Security Device issued to Customer is lost or fails to function as intended,
    (ii) if the Customer has any knowledge or reason for suspecting that the security or confidentiality of any Security Code or Security Device or Customer Terminal used by the Customer for the generation and/or reception of Security Codes has been compromised or if there has been any unauthorised use of any Security Code or Security Device or such Customer Terminal or
    (iii) of any loss, replacement and/or change of number, as the case may be, of any mobile phone or other Customer Terminal or other device (as the case may be) used by the Customer for the generation and/or reception of Security Codes. The Customer shall be solely responsible and liable for all losses and consequences arising from or in connection with any failure by the Customer to comply with any of the foregoing.
  • 5. Where a Security Device issued to the Customer fails to function properly, the Bank’s only obligation in respect of such Security Device shall be to replace the same with a new Security Device upon payment by Customer of a fee which shall be determined by the Bank in its sole and absolute discretion, save where the Bank is satisfied in its sole and absolute discretion that there is no contributory act or omission on the Customer’s part causing or contributing to the Security Device’s failure to function properly. Where a Security Device is lost by the Customer, the Bank may replace the same upon payment by Customer of a fee which shall be determined by the Bank in its sole and absolute discretion.
  • 6. The Security Devices and the Security Codes are provided on an “as is” and “as available” basis. The Bank shall have no liability in relation to any Security Device. Security Code or other device or delivery channel designated by the Bank for use for the generation, delivery and/or receipt for Security Codes including, without limitation, liability for breach of any implied term as to satisfactory quality, merchantability or fitness for purpose, including without limitation any loss or damages incurred or suffered arising from any failure by the Customer to keep secure and/or use the Security Device, Customer Terminal or other device in accordance with any instructions and other terms of the Bank.
  • 7. CB Bank’s warranty for OTP Device is (3) years and the Bank shall be entitled at its sole and absolute discretion at any time from time to time to cancel without notice the use, or require the replacement or modification, of any Security Device, Customer Terminal or other device or delivery channel designated by the Bank for use for the generation, delivery and/or reception of Security Codes without giving any reason therefore and the Bank shall not be liable to the Customer for any loss or damage as a result therefore.
  • 8. All Security Devices provided to the Customer are and shall remain the property of CB Bank and the Customer shall return all Security Devices promptly upon request by CB Bank or upon cancellation or termination of CB Bank Internet Banking Service. Security Devices must not be altered, tampered with, disassembled or in any way copied or modified, and must not be dealt with or exploited in any way.
  • 9. Notwithstanding any other agreement to the contrary, the Customer hereby consents for the Bank to disclose any information relating to the Customer or the Customer’s Account to any of the Bank’s subsidiaries, branches, agents, correspondents, agencies and representative offices which has a legitimate business purpose for obtaining such information, including without limitation offering you products or services involving the use of any Security Device or Security Code.

CB Bank Online Security Guarantee

  • 1. The Bank guarantees a full refund of any money that has been lost due to fraud via the CB Bank Internet Banking Service and the CB Bank Mobile Banking Service, subject to this Clause 3C (the "Guarantee").
  • 2. The Customer can only make a claim on the Bank under the Guarantee provided the following conditions have been complied with:
    (a)  The Customer has kept his Security Code and Security Device (his 2- factor authentication token) completely confidential and secure at all times.
    (b)  The Customer has not given his security details (including, User Name, Password, OTP Password, Security Code and Security Device) to any third party.
    (c)The Customer does not use account services offered by third parties (other than CB Bank) to access his banking accounts with CB Bank (including account aggregation services provided by other financial institutions)
    (d)  The Customer has complied with all (and is not in breach of) his obligations under the CB Bank Terms & Conditions Governing Deposit Accounts and these Terms and Conditions.
    (e)  The Customer has adhered to and complied with the safe security practices recommended by the Bank (described on Safeguarding Your Internet Banking Access)
    (f)  The Customer monitors his record of transactions regularly, and reports discrepancies to the Bank.
    (g)  The Customer informs the Bank the instant he is aware of any suspected fraud through his Account, including any compromise of his User Name, Password, OTP Password, Security Code and Security Device.
    (h)  The Customer furnishes the Bank all information requested by the Bank and provides his full co-operation to the Bank, including working with relevant authorities.
    (i)  The Customer complies with any and all of the procedures, requirements, restrictions, instructions or any additional conditions from the Bank pertaining to the access and use of the CB Bank Internet Banking Service and the CB Bank Mobile Banking Service as may be issued by CB Bank from time to time and/or posted on-line.
  • 3. The Guarantee does not apply to the following:-
    (a)  transactions which were carried out with the knowledge and consent of the Customer, or transactions where the Customer has acted fraudulently, dishonestly or in a criminal manner, alone or with others;
    (b)  capital gains, income and profits of any kind that might have been earned on any transaction that could not be completed as a consequence of the fraud;
    (c)  any direct, indirect, incidental, punitive, special or consequential damages or economic loss, legal fees or loss of opportunity whatsoever caused; and
    (d)  loss of any interest, foreign exchange losses, overdraft charges and returned cheque fees that may incur.
  • 4. The Guarantee may be suspended or withdrawn by the Bank at any time.

Safeguarding Your Internet Banking Access

At CB Bank, we have implemented measures to safeguard your account information. However, to ensure that your online security and account information are not compromised, we recommend that you adopt the following CB Bank Internet Banking security guidelines:

  • 1. To ensure that the email address for using CB Bank Internet Banking Services must be separate email address, not already registered and used on Social Website, Blogs, Forums etc.
  • 2. Before entering your User ID and PIN, you should always ensure that the website you are visiting belongs to CB Bank. This can be verified by the URL displayed in your browser as well as the Bank’s name in its digital certificate. This precaution will ensure that you are not revealing your CB Bank Internet Banking Access Code and PIN to a website other than CB Bank.
  • 3. To ensure that you enjoy the highest level of security possible, all browsers and application software should be upgraded version and must be upgrade regularly.
  • 4. It is important to protect yourself against any forms of online theft of your Access Code/User ID/Username and PIN/Password. Each valid Access Code/User ID/Username and PIN/Password identifies you uniquely as one of our valued customers. Only authorised users are allowed to log in to our secured Internet Banking website(s).
    Important tips on how you can safeguard and protect your account information.
    (a)   PINs should be at least 6 digits, you are advised not to repeat any digit more than once.
    (b)   PINs should not be based on user-id, personal telephone number, birthday or any other personal information.
    (c)   PINs must be kept confidential and not be divulged to anyone.
    (d)   PINs must be memorised and not be recorded anywhere.
    (e)   PINs must be changed regularly.
    (f)   The same PIN should not be used for different websites, applications or services, particularly when they relate to different entities.
    (g)   Please do not select the browser option for storing or retaining user name and password.
    (h)   Please check the authenticity of the bank's website by comparing the URL and observing the bank's name in its digital certificate or by observing the indicators provided by an extended validation certificate.
    (i)   Please check that the bank's website address changes from http:// to https:// and a security icon that looks like a look or key appears when authentication and encryption is expected.
    (j)   Please do not allow anyone to keep, use or tamper with your 2FA security token.
    (k)  Please do not reveal the OTP (One Time Password) generated by the 2FA token to anyone.
    (l)   Please do not divulge the serial number of your 2FA token to anyone.
    (m) Please check your bank account balance and transactions frequently and report any discrepancy.
  • 5. Please install anti-virus, anti-spyware and firewall software in your personal computers, particularly when you are linked via broadband connections, digital subscriber lines or cable modems.
  • 6. Please update the anti-virus and firewall products with security patches or newer versions on a regular basis.
  • 7. Please remove file and printer sharing in your computers, especially when you have internet access via ADSL, broadband connections or similar set-ups.
  • 8. Make regular backup of critical data.
  • 9. Log out the online session and turn off the computer when not in use.
  • 10. Do not install software or run pirate programs of unknown origin.
  • 11. Delete junk or chain emails.
  • 12. Do not open email attachments from strangers.
  • 13. Do not disclose personal, financial information to little known or suspect websites.
  • 14. Do not use a computer or device which cannot be trusted.
  • 15. Do not use public or internet cafe computers to access online banking or perform financial transactions.
  • 16. You are advised not to access Online Banking using 'jailbroken' or 'rooted' mobile devices (i.e. the phone Operating System has been tampered with) , as it poses potential risk of malicious software infection.
  • 17. If you notice any unusual/unauthorised transactions, please change your PIN and notify us immediately. It is important that you inform us immediately by calling our Customer Service Hotlines at 95-1-370 074, 370 075.
  • 18. The Bank is not responsible for any loss or damage in connection to the use of CB Bank Internet Banking services unless such loss is attributable to our negligence or willful default.
  • 19. As a user CB Bank Internet Banking, you have the right to (1) suspend your Internet Banking Access immediately should you suspect any unusual activity and/or unauthorised access and contact Customer Service Hotline at 95-1-370 074, 370 075.
  • 20. CB Bank does not make unsolicited requests for your personal information through e-mail or on phone unless you have initiated the contact. We will under no circumstances ask you to reveal your PIN.
  • 21. You are advised to personally enter the domain name of the bank in your browser to log onto CB Bank Internet Banking. You should not accept links or redirections from other websites or media for the purpose of logging onto CB Bank Internet Banking.
  • 22. You are advised to always be on the alert for phony websites and suspicious emails purporting to be from CB Bank. If you are aware off or have received such communication, please report immediately by contacting us.




Business Internet Banking
CB Bank’s Business Internet Banking is the convenient way to do Banking from the comfort of your office or anywhere, any time. Avoid the queue or delays and try our simple and secure Business Internet Banking facility for an unmatched online Banking experience. Our Business Internet Banking makes your banking transactions fast, simple and reliable. You can also customize your banking transactions to suit your business needs and receive email/SMS alerts for account activities.
Download Form Download Flyer User Guide Book

How to do International Transfer (Inputter)

How to do International Transfer (Authoriser)

How to do Payroll (Upload)

See more internet banking userguide on YouTubelink

Features

  • Account enquiries – perform enquiries on your account balances 24 hours a day, 7 days a week.
  • Payment – set up future-dated payments to beneficiaries
  • Standing orders – create your own regular payments from your accounts (for example, business day, weekly, monthly)
  • Loan and fixed deposit enquiries – view details of your loans and fixed deposit accounts
  • Payroll – transfer salaries to your employees’ savings or ATM accounts
  • Cash Sweeping – Improve the efficiency of your cash management by moving funds from the main account to sub-accounts when the balance is below the minimum amount and transferring surplus funds of sub-accounts to the main account
  • Overseas Funds Transfer – Transfer funds from your accounts to overseas beneficiaries for trade and non-trade purposes (for example – Import, healthcare and educational expenses, salary payment for overseas employees)
  • Domestic Funds Transfer– Transfer funds to beneficiaries with other local banks and receive your funds
  • Alerts – receive email/SMS alerts from activities of your accounts
  • Account Statements – View account statement easily. You can download your transactions details in PDF or CSV format.

What we offer

CB Bank’s Business Internet Banking features highly secure banking services such as setting limits of amounts for transaction, creating authorized users and setting up approval.

You can choose any of the following packages that suit your business requirements.

  • View-only Package - you can perform read-only enquiries on your accounts.
  • Standard Package (Single Control) - you can authorize a user to perform internet banking transactions on your behalf.
  • Classic Package (Dual Control) - you can authorize a user to perform internet banking transactions which need to be completed by another authorized user or yourself.
  • Customized Package - you can enjoy tighter security by setting restrictions for individual users such as transaction amounts, access to specific transactions, accounts and currencies; hiding specific functions from some users; customizing view-only access and creating more than two user level of approval structure.

CB Bank Business iBanking Service Terms & Conditions

  • 1. CB Bank Internet Banking Service (which includes, without limitation, the CB Bank mobile banking services, by whatever name designated and presently known as the CB Bank Mobile Banking Service), enables the Customer to have access to the Account(s) and/or to effect certain banking and/or other transactions (including without limitation the transmission of instructions to the Bank, funds transfer, bill payments) by electronic means via the use of personal computers or other access devices (including without limitation mobile phone, television) (“Customer Terminals”). Where the Customer requests for CB Bank Internet Banking Service to be made available for the operation of any Account(s) or any other purpose, the Bank may at the Bank’s discretion allocate and CB Bank Internet User Name and Password which the Bank shall notify to the Customer. The Customer may gain access to CB Bank Internet Banking Service and/or the Account upon the correct input of the Customer’s User Name, Password and (where applicable to such Customer) Security Code into the Customer Terminals. The Customer agrees that the CB Bank Internet Banking Service shall be extended to the Customer in accordance with these Terms and Conditions or such other terms and conditions which the Bank may notify to the Customer from time to time.
  • 2. The Customer shall not reveal the Customer’s User Name, Password and/or IPIN to any other party and shall take all necessary steps to prevent disclosure of the Customer’s User Name, Password and/or OTP Password to any other party. In the event the Customer’s User Name, Password and/or OTP Password is disclosed or discovered by any other party, the Customer shall immediately change the same.
  • 3. The Customer authorises the Bank to accept, follow and act upon all instructions when identified by the Customer’s User Name, Password, OTP Password and (where applicable to such Customer) Security Code including for additional Products and Services to be made available to the Customer and the Bank shall not be liable for acting upon such instructions in good faith. The Bank shall neither be liable for acting upon such instructions nor be obliged to investigate the authenticity of such instructions or verify the accuracy and completeness of such instructions. Such instructions shall be deemed irrevocable and binding on the Customer upon the Bank’s receipt notwithstanding any error, fraud, forgery, lack of clarity or misunderstanding in respect of the terms of such instructions. The Bank shall be entitled but shall not be obliged to verify any instructions given via CB Bank Internet Banking Service by calling back online or via telephone.
  • 4. The Customer may change the Customer’s Password from time to time. The Bank shall be entitled at the Bank’s absolute discretion to reject any number or alphabet selected by the Customer as the Customer’s substitute, Password without giving any reason there-fore. The Customer’s substitute Password shall take effect upon the Bank’s confirmation and the Customer’s use therefrom shall be governed by these Terms and Conditions. When selecting a substitute Password, the Customer shall refrain from selecting any series of consecutive or same or similar numbers or alphabets or any series of numbers or alphabets that may easily be ascertainable or identifiable with the Customer.
  • 5. The Bank shall be entitled at the Bank’s absolute discretion to cancel the use of the Customer’s User Name, Password and/or OTP Password and/or withdraw, restrict, suspend, vary or modify the CB Bank Internet Banking Service (whether in whole or in part) and/or the mode(s), method(s) or channel(s) available for accessing the CB Bank Internet Banking Service at any time without notice and without giving any reason therefore and the Bank shall not be liable to the Customer for any loss or damage as a result thereof.
  • 6. The Customer shall be wholly responsible for all transactions executed using the CB Bank Internet Banking Service and identified by the Customer’s User Name, Password and (where applicable to such Customer) Security Code. The Bank may debit the Account(s) with the amount of any withdrawal or transfer in accordance with the Bank’s record of transactions. All transactions arising from the use of the CB Bank Internet Banking Service to operate designated Joint Account(s) shall be binding on all the Joint Account(s) holders.
  • 7. The Customer shall be responsible for obtaining and using the necessary software and/or equipment necessary to obtain access to the CB Bank Internet Banking Service at the Customer’s own risk and expense. The Customer shall also be responsible for the performance and security (including without limitation taking all necessary measures to the extent reasonably possible to prevent unauthorised use or access) of any Customer Terminal used by the Customer in connection with the CB Bank Internet Banking Service. The Customer represents that, to the best of the Customer’s knowledge, the Customer Terminals through which access to the CB Bank Internet Banking Service may be affected are free from any electronic, mechanical, data failure or corruption, computer viruses, bugs and/or other harmful or malicious software of any kind whatsoever. The Customer agrees that the Bank is not responsible for any electronic, mechanical failure or corruption, computer viruses, bugs and/or other harmful or malicious software of any kind whatsoever that may be attributable to services provided by any relevant internet service provider or information service provider. The Bank shall be entitled at the Bank’s absolute discretion to upgrade, modify or alter the web-site for accessing CB Bank Internet Banking Service at any time without notice and without giving any reason therefore. The Bank reserves the right not to support any prior version of software. The Customer shall be solely responsible and liable for all losses and consequences arising from or in connection with any failure by the Customer to comply with any of the foregoing. Without prejudice to the generality of the foregoing, if the Customer fails to upgrade the relevant software or to use the enhanced version of software, the Bank shall not be liable for the consequences resulting therefrom.
  • 8. The Customer shall not use electronic mail to send or give instructions or directions to the Bank. The Bank may, but shall not be in any way obliged to, act on any such electronic mail instructions or directions in its sole and absolute discretion.
  • 9. The Customer accepts the Bank’s records of transactions as conclusive and binding for all purposes.
  • 10. The Customer acknowledges that all proprietary rights relating to and in connection with the CB Bank Internet Banking Service (including without limitation the CB Bank website) and all updates thereof, including without limitation title, trade mark rights, patent rights and copyright shall at all times vest and remain vested in the Bank.
  • 11. The Customer understands that the web-site for accessing CB Bank Internet Banking Service may contain links to web-sites controlled or offered by third parties or enable access to web-sites controlled or offered by third parties. The Bank hereby disclaims liability for any information, materials, products or services posted or offered at any of these third party web-sites. By creating a link or enabling access to these third party web-sites, the Bank does not endorse or recommend any product or service offered or information contained on those web-sites or information fed by these third parties (including but not limited to stock quotes and foreign exchange rates) nor is the Bank liable for any failure of products or services offered or advertised at any of these third party web-sites.
  • 12. The Customer agrees that the Bank has granted the Customer only a non-exclusive license to use the software relating to and in connection with the CB Bank Internet Banking Service. This allows the Customer to use such software only for its intended purposes as provided hereunder. The Customer shall not disassemble, de-compile, copy, modify or reverse engineer any such software. Although the Bank shall use reasonable endeavors to ensure that the CB Bank Internet Banking Service is secure and cannot be accessed by unauthorized third parties, the Bank does not warrant the security or confidentiality of any information transmitted through any relevant internet service provider.
  • 13.The Customer consents to the collection, storage, communication and processing of any of the Account(s) balance information by any means necessary for the Bank to maintain appropriate transaction and account records and to the release and transmission to and the retention by the relevant service providers of details of the Account(s), the Customer’s User Name, Password, Security Code, transaction information and other information to enable the Customer’s use of the CB Bank Internet Banking Service (whether in Myanmar or elsewhere).