No. The Security Device will show warning sign that the battery power is running low. To order a replacement please contact our Contact Center at (02 317770).
FAQ
If the Security Code is not accepted, you can generate a new Security Code to try again. If you continue to face difficulties, please contact our Contact Center at ((95-1)231 7770) for assistance.
When you set up your Internet Banking service, your Security Device will link with your username and only you can use it. When you enter a Security Code, we check to make sure that the Security Code was generated by your Security Device. If you enter an incorrect Security Code, you will be prompted to enter a new one.
To protect your information, your Internet Banking service will be disabled if you enter too many incorrect Security Codes. This feature acts as a fraud deterrent as well.
You are required to use your Security Device when logging in or making transactions/ instructions in your Internet Banking.
Only one Security Device can be linked with your Internet Banking Username. This is to ensure that only you are able to access your Internet Banking service. The Security Device is unique and has its own distinctive Serial Number that helps to prevent copying, alteration, or tampering.
No, there isn't. However, when you log on to Internet Banking for the first time, you will be prompted to complete a one- time Security Device Activation process. On-screen instructions will guide you through this process. You will be required to use the Security Device to log on and transact via Internet Banking thereafter.
No. CB Bank has a duty to ensure your banking information and online transactions are safe and secure. The use of a Security Device will allow us to provide maximum security to you.
Each Security Device has its own unique serial number, a 13-digit number located at the back of the Security Device in the format XX-XXXXXXX –X-XX (e.g. 01-2345678-9-99). This number helps to link the selected Security Device with your Internet Banking profile.
A Security Code is a single-use, time-sensitive password generated by the Security Device. The Security Code is required to be used together with your Username and Password when accessing Internet Banking. For Safety purpose, it is also required for most transactions and instructions made in Internet Banking.