FAQ

Why are there so many options to determine when and how often to make a transfer?

There are essentially 3 ways to instruct us when you want your transfer effective:

  1. Immediately now: To make the transfer immediately (if submitted within cut-off time) or the next available opportunity (at the start of the next working day)
  2. Future Date transfer: To make the transfer at a later date pre-defined by you (thus you need to indicate the exact working date you want us to make the transfer). Please note that you can only set up the future transfer 30 days prior to transaction.
  3. Standing Order: To make more than one frequency of the same transfer for a set period. This ensures that you only need to give us the details of your transfer once and we will follow your instruction for when and how often you wish to make the same transfer.
When I transfer money, is the transfer effective immediately?

This depends on the nature and timing of the transaction. For transfers to other CB Bank accounts in Myanmar, this will be effective immediately if it is received before the cut-off time for that day. For payments, this will be effective the next working day. For more details, refer to the Cut off Times in the FAQ Index.

Can I make transfers to and from any of my accounts?

You can make transfers to most of your Internet Banking accounts.

Are there maximum bank limits allowed for different transfers?

Yes, the limits are as below:

  • Own Account Transfer – Unlimited
  • Other Account Transfer – 200 million MMK
How far back can I view my account history?

You may view your account history up to 20 transactions.

How can I check if my browser uses 128-bit encryption?

For Microsoft Internet Explorer, you can check whether 128-bit SSL is being used in the following ways:

  • Move your mouse over the 'security lock icon' at the bottom-right corner. A tool-tip of "SSL secured (128-bit)" should pop up if you are connected using 128 Bit SSL; OR
  • From the 'File' menu in the toolbar, select 'Properties'. "Connection" with "SSL 3.0, RC4 with 128-bits encryption (High); RSA with 1024 bit exchange" is shown if you are connected using 128 Bit SSL.
Must I have Cookies on my browser?

Yes, please make sure that cookies are enabled. On Microsoft Internet Explorer, you can enable cookies by performing the following steps:

  • Click on Tools on the browser toolbar and select Internet Options
  • Choose the Security page
  • Click Custom Level
  • Click Allow Cookies that are stored in your computer
  • Click OK
Is CB Bank Internet Banking compatible to all browsers and operating systems?

CB Bank Internet Banking is fully compatible with all browsers and operating systems.

How do I dispose of my Security Device?

We recommend you to return the device to CB Bank, not to dispose it.

Can I use my existing and replacement Security Devices concurrently?

No, once you start using a replacement Security Device, the existing one will be deactivated automatically.

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