About the CB Bank
CB Bank PCL (“CB Bank”) is committed to protecting your privacy. The privacy and security of your personal information is important to us. Earning and maintaining your trust by carefully and respectfully managing your personal information is fundamental to the way we do business.
About this policy and your privacy
This policy explains how we can collect, use, hold and disclose your personal information, as well as ensuring the quality, integrity and security of your personal information under applicable Laws.
What is personal information
Personal information includes any information or opinion, about an identified individual or an individual who can be reasonably identified from that information. The information or opinion will still be personal information whether it is true or not and regardless of whether we have kept a record of it.
Some examples of personal information may include your:
- name;
- mailing or street address details;
- contact details such as telephone numbers, email address, social media platform username;
- government-issued identifiers such as National Registration Card (NRC) Number, driver license number or Taxpayer Identification Number (TIN);
- bank account and credit card details;
- photograph, video or audio recording; and
- sensitive information such as information relating to your health, biometric data, criminal history, racial or ethnic origin.
What kinds of personal information do we collect and hold?
The personal information that we collect about you will depend on the products or services that you apply for or enquire about. If you do not allow us to collect all of the personal information we reasonably request, we may not be able to deliver those products or services to you.
Throughout the life of your product or service, we may also collect and hold additional personal information about you. This could include transaction information or making a record of queries or complaints you make.
Generally, we only collect ‘sensitive information’ if it is reasonably necessary to provide you with a specific product or service and you expressly consent to our collection.
Use of Information
We use the information discussed above in a number of ways, such as:
- processing applications and transactions;
- verifying your identity;
- preventing fraud and enhancing the security of your account or our online services;
- responding to your requests and communicating with you;
- performing analytics concerning your use of our online services;
- providing you with tailored products and marketing messages;
- operating, evaluating and improving our business (including developing new products and services; performing data analytics; and performing auditing and other internal functions);
- for various business purposes, where permissible under applicable laws and regulations;
- complying with and enforcing applicable Laws and our policies; and
- for any other purposes that we may disclose at the time you provide, or we collect your information.
How do we hold and protect your personal information?
Much of the information we hold about you will be stored electronically. We store some of your information in secure data center that we located in Yangon, Myanmar. We also store information in other data centers or data centers of our contracted service providers (including cloud storage providers), and some of these data centers may be located outside Myanmar. Some information we hold about you will be stored in paper files.
We use a range of physical, electronic and other security measures to protect the security, confidentiality and integrity of the personal information we hold both in Myanmar and overseas. For examples:
- access to our information systems is controlled through identity and access management controls;
- employees and our contracted service providers are bound by internal information security requirements and are required to keep information secure;
- all employees are required to complete training about privacy and information security; and
- we regularly monitor and review our compliance with industry best practices.
Unfortunately, no data transmission over the internet or data storage can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure for example, if you feel that the security of any account you have with us has been compromised, please immediately contact us (see Contact Us below).
Contact us
You can contact us in the following ways:
over the phone on 01 231 777 0 – contact center is open 24 hours 7 days a week
in person – at any branch;
online via email to contact@cbbank.com.mm