CB Card + Faq

CB Card + Faq
FAQs
1. What is CB Card+?

CB Card+ is a mobile application by CB Bank which allows you to view the functions of all credit and prepaid cards on CB Card + App.

2. Who can use CB Card+?

It can be used by any CB Bank Credit card and Prepaid cardholders.

3. How can I start using CB Card+ application?

If you are an Android user, you can download the application through Google Play Store.

If you are an iOS user, you can download through the Apple App Store.

4. Are there any charges or fees for using CB Card+?

No, there are no charges/fees for using CB Card+ application.

5. Can I download and use CB Card+ on more than one mobile device?

Yes, you can. However, at any given time, each account can only be used on one mobile device.

6. How to register CB Card+?
  • Download CB Card+ application.
  • Click “Register Now”.
  • First Option
  • Enter your Card Number.
  • Fill in your Father’s Name and click “Confirm”.
  • Second Option
  • Click the Camera and Scan your Card.
  • Third Option
  • Click “Register via ID Number”.
  • Fill in Personal Information.
  • Click “I agree to Terms & Conditions and Privacy Policies” then “Next”.
  • Press “OK” to verify your Mobile Phone and get OTP.
  • Enter your OTP, then click “Submit”.
  • Double-check your email address. If correct, click “Please confirm the email address is correct” and “Confirm”.
  • An email will be automatically sent to you for confirming account registration.
  • Press “Click here” that will indicate to continue Registration Page.
  • And then click “Continue Registration”.
  • Create and confirm your password with upper case, lower case and numeric characters.
  • Set and confirm your PIN.
  • For Devices without Touch ID, click “Not Now”.
  • For Devices with Touch ID, click “Set Touch ID”.
  • You can start using CB Card+ after complete registration.
7. After registration, how long do I need to wait to start using CB Card+?

You can register and start using it immediately.

8. What are the benefits of using CB Card+?
  • Can easily check credit card, prepaid card, and supplementary card information.
  • Can access Cash Limit, Available Balance, Outstanding Balance, Payment Due Date, Recent Transactions and Card Statement.
  • Card owner can manage the cards with "Set Default", "Hide Card" and other functions.
  • If the card is damaged or lost, the "Block Card" function is included so that the card owner can block the card immediately.
  • Can easily check merchants connected to CB Bank. Location of CB Bank Merchant is included.
  • Can quickly check the location of CB Bank branches and ATMs.
  • Can easily view available promotions.
  • The repayment from prepaid card to credit card can be conveniently done in the application.
  • Android phones with NFC function can pay directly with mobile phone.
  • Enjoy additional privileges provided by CB Bank.
9. When should you use “Block and Unblock function” in CB Card+?

You can block your card by using Block function in the following situations:

  • Loss and damage of card
  • Information leaks

When you suspect that the card is being used by someone rather than y

10. How to use NFC payment on CB Card+ application?
  • Payment can be made by tapping the contactless icon on the card in CB Card+ application.
  • For the security of payment, click mPIN or fingerprint.
11. From which phone can I use NFC payment?

Can be used on Android phones with NFC function and not available for IOS phones.

12. Can CB Card+ be used abroad?

Can be used wherever the internet is available.

13. Is there any difference between the performance of CB Card+ and CB Pay?
  • CB Card+ is a specialized card service application designed for credit and prepaid cards services.
  • CB Pay is mobile banking application linked to CB Bank accounts.
14. What are the requirements to register CB Card+?

You need to have a CB Bank’s Card; CB Credit Card or CB Prepaid Card to register CB Card+.

15. How secure CB Card+ is?
  • Only existing CB Cardholder can register
  • Protected by username and password
  • Protected with mPin for every transaction
  • Card numbers are masked
  • Using Visa Token Service for NFC Payment
16. What languages are available in CB Card+?

Burmese and English languages are available in CB Card+.

17. How can I use the tab called “Nearby”?

It is used to find the CB Bank’s ATM, CB Bank’s Branches and CB Bank’s Merchants in your neighborhood.

1. What is the CB Virtual Visa Prepaid Card?

CB Virtual Visa Prepaid Card is a card which physical card is not needed for your payment.

Card is embedded in the CB Card+ app.

2. What is the advantage of CB Virtual Visa Prepaid Card?

You don’t need to worry of forgetting your physical card at home while shopping and going out with friends

for meal. You can make payment using CB Virtual Visa Prepaid Card in the CB Card+ app.

3. Who can apply the CB Virtual Visa Prepaid Card?

Any Myanmar citizen and resident permit holder who is at least the age of 18 can apply for the CB Virtual

Visa Prepaid Card.

4. Where and how to apply the card?

You can fill the prepaid card application form and apply from the CB Bank’s card application website https://cardapp.cbbank.com.mm/

5. What are the fees to apply the card?

The issuing fee is not charged for CB Virtual Visa Prepaid Card.

6. How to know my card is ready?

SMS alert will be sent once your card is ready.

7. How to activate the card?

The card is pre-activated.

8. How to use the CB Virtual Visa Prepaid Card to pay on POS?
  1. Choose the CB Virtual Visa Prepaid Card in the CB Card+ app
  2. Press the paywave icon on card
  3. Insert mPin
  4. Tap your phone on POS to make payment
9. How to top up on CB Virtual Visa Prepaid Card?
  1. CB Card+ app, CB Pay or CB Bank Mobile Banking channel
  2. Cash and Cheque over the counter
10. Where can I use the card?

You can use for e-commerce transaction and anywhere Visa contactless card is accepted.

11. What are the benefits of using the card?

You can enjoy the promotions and offers by CB Bank and Visa where available.

12. Can I use it abroad?

Yes.

13. What is mPin?

mPin is the 6 digits password to make secure NFC payment.

14. Where can I find and change mPin?
  1. Login to CB Card+ app
  2. Click “More”
  3. Choose “Profile”
  4. Choose “Change mPin” to change the mPin.
15. What should I do if I forget mPin?
  1. Login to CB Card+ app and go to mPin
  2. Press on “forgot mPin”
  3. Fill ID type, ID no., Nationality and Father’s name
  4. Input OTP
  5. Input new mPin
16. How many times you can input incorrect mPin?

You can input incorrect mPin 3 times. After that your CB Card+ account will lock and send back

to verification page. You need to fill ID type, ID no., Nationality and Father’s name to renew your mPin.

17. Can I refund my POS and ecommerce transaction?

No, you can’t get a refund.

18. Can I withdrawal my top up amount?

You can get refund if you have account card.

19. What is this card brand?

This is the Visa card brand.

20. What is the lifetime of the card?

5 years.

21. Where can I see my card information?

You can check in CB Card+ application.

22. Can I make withdrawal from ATM?

No, it is only card not present.

23. Will physical card issue for CB Virtual Visa Prepaid Card?

No, physical card will not issue.

24. What is the currency for this card?

It is only USD currency base.

FAQs
1. What is CB Card+?

CB Card+ is a mobile application by CB Bank which allows you to view the functions of all credit and prepaid cards on CB Card + App.

2. Who can use CB Card+?

It can be used by any CB Bank Credit card and Prepaid cardholders.

3. How can I start using CB Card+ application?

If you are an Android user, you can download the application through Google Play Store.

If you are an iOS user, you can download through the Apple App Store.

4. Are there any charges or fees for using CB Card+?

No, there are no charges/fees for using CB Card+ application.

5. Can I download and use CB Card+ on more than one mobile device?

Yes, you can. However, at any given time, each account can only be used on one mobile device.

6. How to register CB Card+?
  • Download CB Card+ application.
  • Click “Register Now”.
  • First Option
  • Enter your Card Number.
  • Fill in your Father’s Name and click “Confirm”.
  • Second Option
  • Click the Camera and Scan your Card.
  • Third Option
  • Click “Register via ID Number”.
  • Fill in Personal Information.
  • Click “I agree to Terms & Conditions and Privacy Policies” then “Next”.
  • Press “OK” to verify your Mobile Phone and get OTP.
  • Enter your OTP, then click “Submit”.
  • Double-check your email address. If correct, click “Please confirm the email address is correct” and “Confirm”.
  • An email will be automatically sent to you for confirming account registration.
  • Press “Click here” that will indicate to continue Registration Page.
  • And then click “Continue Registration”.
  • Create and confirm your password with upper case, lower case and numeric characters.
  • Set and confirm your PIN.
  • For Devices without Touch ID, click “Not Now”.
  • For Devices with Touch ID, click “Set Touch ID”.
  • You can start using CB Card+ after complete registration.
7. After registration, how long do I need to wait to start using CB Card+?

You can register and start using it immediately.

8. What are the benefits of using CB Card+?
  • Can easily check credit card, prepaid card, and supplementary card information.
  • Can access Cash Limit, Available Balance, Outstanding Balance, Payment Due Date, Recent Transactions and Card Statement.
  • Card owner can manage the cards with "Set Default", "Hide Card" and other functions.
  • If the card is damaged or lost, the "Block Card" function is included so that the card owner can block the card immediately.
  • Can easily check merchants connected to CB Bank. Location of CB Bank Merchant is included.
  • Can quickly check the location of CB Bank branches and ATMs.
  • Can easily view available promotions.
  • The repayment from prepaid card to credit card can be conveniently done in the application.
  • Android phones with NFC function can pay directly with mobile phone.
  • Enjoy additional privileges provided by CB Bank.
9. When should you use “Block and Unblock function” in CB Card+?

You can block your card by using Block function in the following situations:

  • Loss and damage of card
  • Information leaks

When you suspect that the card is being used by someone rather than y

10. How to use NFC payment on CB Card+ application?
  • Payment can be made by tapping the contactless icon on the card in CB Card+ application.
  • For the security of payment, click mPIN or fingerprint.
11. From which phone can I use NFC payment?

Can be used on Android phones with NFC function and not available for IOS phones.

12. Can CB Card+ be used abroad?

Can be used wherever the internet is available.

13. Is there any difference between the performance of CB Card+ and CB Pay?
  • CB Card+ is a specialized card service application designed for credit and prepaid cards services.
  • CB Pay is mobile banking application linked to CB Bank accounts.
14. What are the requirements to register CB Card+?

You need to have a CB Bank’s Card; CB Credit Card or CB Prepaid Card to register CB Card+.

15. How secure CB Card+ is?
  • Only existing CB Cardholder can register
  • Protected by username and password
  • Protected with mPin for every transaction
  • Card numbers are masked
  • Using Visa Token Service for NFC Payment
16. What languages are available in CB Card+?

Burmese and English languages are available in CB Card+.

17. How can I use the tab called “Nearby”?

It is used to find the CB Bank’s ATM, CB Bank’s Branches and CB Bank’s Merchants in your neighborhood.

1. What is the CB Virtual Visa Prepaid Card?

CB Virtual Visa Prepaid Card is a card which physical card is not needed for your payment.

Card is embedded in the CB Card+ app.

2. What is the advantage of CB Virtual Visa Prepaid Card?

You don’t need to worry of forgetting your physical card at home while shopping and going out with friends

for meal. You can make payment using CB Virtual Visa Prepaid Card in the CB Card+ app.

3. Who can apply the CB Virtual Visa Prepaid Card?

Any Myanmar citizen and resident permit holder who is at least the age of 18 can apply for the CB Virtual

Visa Prepaid Card.

4. Where and how to apply the card?

You can fill the prepaid card application form and apply from the CB Bank’s card application website https://cardapp.cbbank.com.mm/

5. What are the fees to apply the card?

The issuing fee is not charged for CB Virtual Visa Prepaid Card.

6. How to know my card is ready?

SMS alert will be sent once your card is ready.

7. How to activate the card?

The card is pre-activated.

8. How to use the CB Virtual Visa Prepaid Card to pay on POS?
  1. Choose the CB Virtual Visa Prepaid Card in the CB Card+ app
  2. Press the paywave icon on card
  3. Insert mPin
  4. Tap your phone on POS to make payment
9. How to top up on CB Virtual Visa Prepaid Card?
  1. CB Card+ app, CB Pay or CB Bank Mobile Banking channel
  2. Cash and Cheque over the counter
10. Where can I use the card?

You can use for e-commerce transaction and anywhere Visa contactless card is accepted.

11. What are the benefits of using the card?

You can enjoy the promotions and offers by CB Bank and Visa where available.

12. Can I use it abroad?

Yes.

13. What is mPin?

mPin is the 6 digits password to make secure NFC payment.

14. Where can I find and change mPin?
  1. Login to CB Card+ app
  2. Click “More”
  3. Choose “Profile”
  4. Choose “Change mPin” to change the mPin.
15. What should I do if I forget mPin?
  1. Login to CB Card+ app and go to mPin
  2. Press on “forgot mPin”
  3. Fill ID type, ID no., Nationality and Father’s name
  4. Input OTP
  5. Input new mPin
16. How many times you can input incorrect mPin?

You can input incorrect mPin 3 times. After that your CB Card+ account will lock and send back

to verification page. You need to fill ID type, ID no., Nationality and Father’s name to renew your mPin.

17. Can I refund my POS and ecommerce transaction?

No, you can’t get a refund.

18. Can I withdrawal my top up amount?

You can get refund if you have account card.

19. What is this card brand?

This is the Visa card brand.

20. What is the lifetime of the card?

5 years.

21. Where can I see my card information?

You can check in CB Card+ application.

22. Can I make withdrawal from ATM?

No, it is only card not present.

23. Will physical card issue for CB Virtual Visa Prepaid Card?

No, physical card will not issue.

24. What is the currency for this card?

It is only USD currency base.