Even though, Internet Banking and Mobile Banking have the similar functions, Mobile banking can be used only on your own mobile devices, while Internet banking can be used with various devices such as Mobile phones, PC, Laptop, Smart TV. In addition, Internet banking required OTP (One Time Password) which is safe and secure and thus more suitable and convenient for Business usage.

You can register for Internet Banking at any CB Bank Branches with the registration fees of MMK 15,000. Username and Password will be issue by bank immediately and OTP Security Device will be given free of charge.

• Customers need Computer/Tablet/Laptop or Mobile Device which can access to internet connection.
• Customers can also access from any Web browsers.

Please contact our Contact Center at (95-1)231 7770 to report the disputes.

In order to log in, please click on Internet Banking Login button in the Home Page or the Log in link menu of Internet Banking tab and do the following steps:

• Enter the Username followed by the Password you have created during online registration process.
• Key in the security code (OTP) which you may get by pressing the grey button on the CB Bank Security Device.

You have to clear your browser's cache to solve this problem. Follow the instructions below to clear the cache. For Internet Explorer 6.0:

• Click on Tools
• Select Internet Options
• Click on General
• Click on Delete Files within the Temporary Internet Files section
• Click OK
• Close and open your browser again

You cannot change your Internet Banking ID and Username but you can change your password anytime.

You may get assistance or contact us by:

1. Reading the FAQs and the online help text on each page.
2. Sending us your questions via the Mailbox/Send message Email function in Internet Banking.
3. Calling our Contact Center at (95-1)231 7770

The Security Device solution that selected by CB Bank is the technology that best meets our customers’ need for flexibility and portability. The Security Device meets industry best practices for Two-Factor Authentication standards, while providing the following benefits to you:

• The Security Device itself generates the Security Code. As there is no dependency on a third party for Security Code generation or transmission, our customers do not need to rely on third party’s service to access Internet Banking.
• The generation of the Security Code does not depend on capacity constraints, signal availability or the geographical location of our customers.
• The Security Device is small, light and portable. It can be used on Internet-enabled terminals and does not require any downloads, setups or system adjustments.

The Security Device will be given to you after you registered for Internet Banking.

A Security Code is a single-use, time-sensitive password generated by the Security Device. The Security Code is required to be used together with your Username and Password when accessing Internet Banking. For Safety purpose, it is also required for most transactions and instructions made in Internet Banking.

No. CB Bank has a duty to ensure your banking information and online transactions are safe and secure. The use of a Security Device will allow us to provide maximum security to you.

Only one Security Device can be linked with your Internet Banking Username. This is to ensure that only you are able to access your Internet Banking service. The Security Device is unique and has its own distinctive Serial Number that helps to prevent copying, alteration, or tampering.

To protect your information, your Internet Banking service will be disabled if you enter too many incorrect Security Codes. This feature acts as a fraud deterrent as well.

If the Security Code is not accepted, you can generate a new Security Code to try again. If you continue to face difficulties, please contact our Contact Center at ((95-1)231 7770) for assistance.

The battery normally lasts for three to five years.

Once you have received a replacement, simply Log in to Internet Banking. You will be asked to activate your new token after entering the password. If not, you can ask any CB Internet Banking Department to provide for you.

Yes. It is strongly recommended that you send back the damaged Security Device to the bank in order to get the new one. We are always trying to improve the durability and functionality of our Security Devices. Furthermore, if a token is defective, sending in your old token gives us the proof that no negligence was involved in the malfunction of the Security Device.

No. The Security Device cannot be shared between different Internet Banking customers. Each Internet Banking customer will receive one Security Device, which will be associated with only one user (together with their Username, Password and other security credentials).

No, for your security, you cannot access to your Internet banking unless you have your Security Device with you.

No, once you start using a replacement Security Device, the existing one will be deactivated automatically.

CB Bank Internet Banking is fully compatible with all browsers and operating systems.

For Microsoft Internet Explorer, you can check whether 128-bit SSL is being used in the following ways:

• Move your mouse over the 'security lock icon' at the bottom-right corner. A tool-tip of "SSL secured (128-bit)" should pop up if you are connected using 128 Bit SSL; OR
• From the 'File' menu in the toolbar, select 'Properties'. "Connection" with "SSL 3.0, RC4 with 128-bits encryption (High); RSA with 1024 bit exchange" is shown if you are connected using 128 Bit SSL.

You may view your account history up to 20 transactions.

You can make transfers to most of your Internet Banking accounts.

There are essentially 3 ways to instruct us when you want your transfer effective:

1. Immediately now: To make the transfer immediately (if submitted within cut-off time) or the next available opportunity (at the start of the next working day)
2. Future Date transfer: To make the transfer at a later date pre-defined by you (thus you need to indicate the exact working date you want us to make the transfer). Please note that you can only set up the future transfer 30 days prior to transaction.
3. Standing Order: To make more than one frequency of the same transfer for a set period. This ensures that you only need to give us the details of your transfer once and we will follow your instruction for when and how often you wish to make the same transfer.

Yes. You have to pay MMK 10,000 for our online service but OTP device will be given free of charges.

Never. When you are requested by phone or mail from someone, please record phone number and email then inform CB Bank Contact Center ((95-1)231 7770)

CB Bank will send you a message of successful registration and also send you a Username, Password OTP Security Device. OTP Token will be provided free of charge for the first time.