CB Bank Internet Banking is fully compatible with all browsers and operating systems.
FAQ
We recommend you to return the device to CB Bank, not to dispose it.
No, once you start using a replacement Security Device, the existing one will be deactivated automatically.
If you keep getting an error message, please contact our Contact Center at ((95-1)231 7770) Internet Banking for assistance.
No, for your security, you cannot access to your Internet banking unless you have your Security Device with you.
The Security Code is a randomly generated number, and the algorithm formulas are protected with high security standards. The probability of guessing the number is extremely low given that the number is only valid for a short period of time.
No. The Security Device cannot be shared between different Internet Banking customers. Each Internet Banking customer will receive one Security Device, which will be associated with only one user (together with their Username, Password and other security credentials).
Yes. You can use internet banking anywhere that has internet access. We also suggest you to bring the Security Device with you when you are travelling. This is the reason why Security Device has been designed to be small, light and portable. To access Internet Banking, Security Device is always necessary.
Yes. It is strongly recommended that you send back the damaged Security Device to the bank in order to get the new one. We are always trying to improve the durability and functionality of our Security Devices. Furthermore, if a token is defective, sending in your old token gives us the proof that no negligence was involved in the malfunction of the Security Device.
Please contact and inform our Contact Center ((95-1)231 7770). The new security device will be issued after charging 20,000 MMK.