Once you have received a replacement, simply Log in to Internet Banking. You will be asked to activate your new token after entering the password. If not, you can ask any CB Internet Banking Department to provide for you.
FAQ
If you lose or damage your Security Device, please be informed that a replacement fee will be charged. In case of a damaged Security Device, it is strongly recommended that you send back the damaged Security Device to the bank. You should contact our Contact Center at ((95-1)231 7770) immediately to inform us about your lost/stolen/broken Security Device, and that Security Device will be deactivated right away for your own safety. Then, in order to order a replacement, you should print, complete and send us the Internet Banking Maintenance Form available on www.cbbank.com.com.mm (Forms Centre) Come to CB Bank to get your replacement Security Device.
The battery normally lasts for three to five years.
No. The Security Device will show warning sign that the battery power is running low. To order a replacement please contact our Contact Center at (02 317770).
If the Security Code is not accepted, you can generate a new Security Code to try again. If you continue to face difficulties, please contact our Contact Center at ((95-1)231 7770) for assistance.
When you set up your Internet Banking service, your Security Device will link with your username and only you can use it. When you enter a Security Code, we check to make sure that the Security Code was generated by your Security Device. If you enter an incorrect Security Code, you will be prompted to enter a new one.
To protect your information, your Internet Banking service will be disabled if you enter too many incorrect Security Codes. This feature acts as a fraud deterrent as well.
You are required to use your Security Device when logging in or making transactions/ instructions in your Internet Banking.
Only one Security Device can be linked with your Internet Banking Username. This is to ensure that only you are able to access your Internet Banking service. The Security Device is unique and has its own distinctive Serial Number that helps to prevent copying, alteration, or tampering.
No, there isn't. However, when you log on to Internet Banking for the first time, you will be prompted to complete a one- time Security Device Activation process. On-screen instructions will guide you through this process. You will be required to use the Security Device to log on and transact via Internet Banking thereafter.