CB Bank Business iBanking is designed to enable users to unlock their customization potentials while keeping users’ banking experience efficient and secure.
In the new Business iBanking,

Yes, as long as you have internet access and an OTP device while you are overseas, you will be able to access Business iBanking anywhere, anytime.

You can manage all types of CB Bank’s business bank accounts in Business iBanking.

You can change your Password, but cannot change your Username and Corporate ID.

Business customers who can provide valid DICA registration and company extracts updated within the last one month can register for Business iBanking.

The required documents for applying for Business iBanking are:

• Completed application form
• Meeting Minutes / B.O.D. Resolution
• Company registration and extract form from DICA (updated within a month),
• Company letterhead with authorized signatories and company seal for corporate internet banking registration,
• Copy of NRC or passport and visa of authorized users (if the customer is an expatriate).

• Log in https://ibanking.cbbank.com.mm/Authentication/Corporate/Index with your Username, Temporary Password, and Corporate ID sent via email by CB Bank. Please do not copy-paste those log-in details from the email as doing so may contain extra character(s)/extra space(s).
• Use the OTP default PIN and change the New PIN for OTP (Please follow the instructions given in the OTP Box).
• Use the generated OTP after changing the new PIN,
• You can change your password as stated in the User Guide,
• After successfully changing the password, you can log in again with your Username, new Password, and Corporate ID.

If you forget your password,

• Click on the ‘Forgot password?’ link on the CB Bank Business iBanking log-in page.
• Confirm your information by entering User ID and Legal ID.
• Confirm OTP from your OTP device.
• Then click on ‘Submit’.
• An email that contains a temporary password will be sent to your email address.
• Enter the temporary password to reset your password.
• Log in with your new password.

It is an automatic security logout for your Business iBanking access to prevent unauthorized use of your Business iBanking account if you forget to log out. Timeout will occur after some time if you do not use your Business iBanking account.

If you require a replacement for your OTP device, you need to fill in a maintenance form. Please contact your relationship manager or go to the nearest CB Bank branch to get the required form. If you lose or damage your OTP device, please be informed that a replacement fee will be charged. In the case of a damaged OTP device, it is strongly recommended that you send the damaged device to the back.
You should contact our Contact Center at (95-1)231770 or contact@cbbank.com.mm immediately to inform us about your lost OTP device. And that OTP device will be deactivated right away for your own safety.

Yes. It is strongly recommended that you send back the damaged OTP device to the bank to get a new one and to prevent the malfunction of the OTP device from any negligence.

Yes, you can transfer to other CB bank account. First, you need to add a beneficiary to the account that you plan to transfer to. If the branch of the account you are transferring to is different from that of your account, transaction fees apply.

To set up a beneficiary, first go to Beneficiary in Services, click Add New, fill in all the information and save. Adding beneficiaries helps in preventing frauds and unauthorized transactions and minimizing errors in entering recipient details.

With Bulk Payment service, you can make multiple payments to pay expenses to your vendors and suppliers for the purchase of goods and services.

You can send enquiry messages, feedback and complaints related to Business Internet Banking by going to Services >> Customer Service >> Customer Complain or send via email to contact@cbbank.com.mm.

Bill Payment is a facility provided to a customer to make their utility payments such as education payment, government bill payment, insurance payment, microfinance payment and more through Business Internet Banking.

Step 1: Log in to Business iBanking,
Step 2: Go to User Management >> Users,
Step 3: Add new users, Select the Role Group fill in all the information, and save,
Step 4: Click Assign member, turn on the bank accounts you want to assign to them and bind with the OTP device in the OTP Method.

(1) Why are roles required?
To assign user credentials and complete transactions, it is required to set up role groups for users.

(2) What are Business Rules?
These allow you to customize transactional and non-transactional rules seamlessly, providing you with enhanced control and flexibility.

(3) How do I change daily transaction limits via Business iBanking?
Step 1: Log in to Business iBanking
Step 2: Go to User Management > Business Rules
Step 3: Add a new rule, select the new limits, save, and assign users to new limits.

(4) What is the purpose of the transaction rule?
The purpose of the transaction rule is to keep your company funds safe and moving in a right direction and in a non-fraudulent manner.

(5) What are other rules?
Other rule is for setting non-transactional rules such as adding beneficiaries.

(5) What are the approval step types in CB Bank Business iBanking?
There are three approval step types in CB Bank Business iBanking;