The global outbreak of COVID-19 has affected many lives across the world. Despite the new reality brought by the Coronavirus pandemic, our focus remains the same. It is to support our customers with your financial needs, in any way. We have activated the Business Continuity Plan (BCP) and implemented several BCP measures to ensure continued business operations for our customers.
Latest Update for CB Bank COVID-19 situation - 20.9.2020
From
- Sittway Branch
- Thuwunna Branch
- Sule Square Branch
- UFC Branch
- Kyauk Phyu Branch
- Head Office, non-customer facing departments
CB Bank has been following the guidelines of Ministry of Health and Sports and cooperating with local authorities on this matter to render any required assistance and support.
CB Bank is providing full support for the employees who need to undergo quarantine measures and medical treatment.
CB Bank has implemented business continuity plans, volunteer backup teams, work from home programs, and segregated teams and departments to minimize risks and exposure to COVID-19.
We have taken the following preventive measures to ensure the safety of our customers
- conducting temperature screening for every person coming into our branches
- mandatory QR Contact Tracing Form filling and handwashing before entering the branches
- mandatory mask wearing for both customers and staffs
- glass shield counters at all branches
- enforcing social distancing guidelines
- putting maximum limits for the number of customers at any given time
- placing hand sanitizer at public locations including ATMs
- ramping up cleaning and sanitization especially for public facilities and ATMs by using disinfectants.
Additionally, we have also formulated the procedures and formed the backup teams to continue the service operations at the branches, in the event of an outbreak.
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Through our online banking and self-service banking channels such as Mobile Banking (CB Pay), Business Internet Banking, Personal Internet Banking, ATMs and CRMs (Cash Recycling Machines), our customers can perform their banking services 24/7 without physically visiting our bank branches. We are also sharing health and safety tips with regards to COVID-19, through our online banking channels such as CB Pay.
It is our priority to take care of our employees during these challenging times. We have implemented the following measures to keep our employees safe.
- Temperature screening before entering branches and head office
- Required staffs to work from home as much as possible
- Made all meetings online through Microsoft Teams
- Provided transportation arrangements for all our employees
- Split teams and departments to minimize risks and exposures
- Enforced social distancing guidelines at branches and head office
- Provided face shields, gloves, hand sanitizers and masks for our employees.
- Placed glass shield counters
- Supported employees whose families were impacted
- Regularly spraying disinfectants and enhanced sanitization measures
- Regularly updating employees on latest developments and health recommendations
- Provided face shields, gloves, hair caps, hand sanitizers and masks for our employees.
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Since banks are among the key pillars of the economy, it is our duty to make sure that we continue to provide essential banking services and help our community to overcome the challenges. We believe that it has become more important than ever to also give back and to take care of our community. We have launched various CSR campaigns to combat against COVID-19 including donating cash, ventilator and medical supplies. We are also helping the government raise money by facilitating donations from the public at no service fee. We will continue to expand our activities to take care of our employees and our community, especially our frontline health workers.
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COVID-19 brings significant challenges for individuals, businesses and communities from all over the world including Myanmar. Under this difficult situation, we at CB Bank sympathise the potential challenges faced by our loan customers in terms of managing the cash flow. To help you see through this period, we are delighted to let you know that we are working on relief measures to enable our customers to defer their loan repayments.
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Loan Deferment Program
Please use this form to apply for CB Bank loan deferral program. CB Bank is always here for you, come rain or shine.
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A big thank you to all the frontliners helping us combat COVID-19 and provide essential services. We are incredibly thankful and proud of our frontliners.