Customers remain at the heart of the CB Bank’s approach to take banking to the next level. Tailored to the lifestyles and needs for our customers, we are committed to developing the banking products. We understand our customers have become increasingly digital. Therefore, our focus is also to create customer experience that is digital from end-to-end- to evolve into a customer value-oriented organization that utilizes technology to facilitate the client experience and add benefits that extends beyond the traditional banking.
Our commitments to our customers
Integrity : Professional Solutions
We engage with our customers professionally: we treat our customers with fairness, integrity and respect. We deliver banking solutions that are in their best interest while upholding greatest ethical and professional standards and transparency.
Dedication : Beyond Expectations
We understand people need banking beyond the branch opening hours and beyond the walls of our branches. Wherever life takes our customers, we promise to be there when it matters. Our digital banking solutions are available any time our customers need. Our customer service channels are available 24/7 and we will always strive to go beyond expectations at every moment.
Finding solutions together
Our experienced Relationship Managers and other dedicated specialists will work together with you to help achieve your personal and business objectives. We listen to our customers’ experience and feedback to continuously better our products and service quality.
Innovation: Digital inspirations
In order to complement our customer’s lifestyles and to be future-proof in the 21st century, we are continuously enhancing our digital capacity. We employ the latest digital tools and solutions to help us better serve our customers.
We understand that our vision and mission cannot be achieved without the dedication of our people. Pursuant to our mission and our values, CB Bank creates a workplace that is designed towards learning and growth. Every day we endeavor to become better than who we were yesterday. Our colleagues are empowered with learning opportunities and our teamwork culture is embedded across the organization.
Shared purpose
We celebrate our successes and face our challenges together, we work together to grow our bank and at the same time give back towards the community. We encourage our people to deliver more with others, than to deliver more than others.
Meaningful Careers
We strive to create meaningful careers by adding value to the life and career aspirations of our people.
A place for learning and growth
Our workplaces are designed to facilitate learning and growth. We encourage learning through various trainings and cross departmental programs that build the necessary skillsets for futureproof careers.
Teamwork and Collaborations
At CB Bank, we not only encourage rapport and teamwork between colleagues, we also facilitate partnership and knowledge sharing with our partnered institutions.
For CB Bank, giving back to our community is integral to our belief and our core values. We put this into practice through philanthropy, disaster relief, sponsorships, and CSR campaigns with employee participation at the heart of all activities. We create our banking products to promote inclusivity, accessibility and outreach. CB Bank has come a long way but the vision to do what is best for our customers and our communities has always remained a top priority.